UPDATE: 20 June 2020:
All credits refunds will be managed via a credit to your Fly Me High account – not a refund to your credit card. If you are buying leads at a lower amount eg: leads that are sometimes offered at a lower rate and you use a credit. No refunds will be issued for the difference. A credit is a credit for a lead, not the full amount.
There you go, all done! Any issues please email email@example.com
All our leads are created via digital marketing in real-time and are paid for by Fly Me High Limited.
These are LEADS, not REFERRALS or IMMEDIATE LISTING opportunities.
You must have a follow-up process to manage these leads; if you don’t’ have one, then join the Facebook group on how to do this or see your agency director.
96% of all traffic we pay for does not turn into a lead for you.
We only deal with 4% of the traffic, having paid for 100% of it (see video below). Of the 4% that convert, we ask numerous questions to then validate the lead for you.
We do NOT send through leads that match these questions: – I’m not selling – I’m looking to refinance – I’m not the owner – I’m a Real Estate agent
Any of these options simply do not come through the system. If the vendor does not confirm they are the owner, these leads do not come through to you either.
We have two processes for each vendor to confirm ownership, correct cell and email, including address.
What is an invalid lead: – Wrong phone number – Wrong email – Vendor is a real estate agent – Wrong address – Property is listed with another agent in your office – Someone renting wanting to know the value of the property – Property is currently listed (less than 21 days ago) – Property has been bought (less than 90 days ago)
These are not reasons for an invalid lead: – Currently listed (for more than 21 days) – Just bought property (more than 90 days ago) – Not ready to sell yet – Was only looking for an appraisal – Vendor upset – Vendor did not want an appraisal.
We check all leads from your claim form that we submit to you.
Any claims that fall outside of the criteria (above) will not be refunded.
We understand that from time to time, there are odd fake leads that don’t fit the criteria above, and we will consider each claim on its merit.
How to make a claim: Submit your claim to firstname.lastname@example.org she will send you a claim form, and if accepted, you will be issued a credit. You will receive an email once the credit is loaded into the system. On your next purchase, you will not pay for your lead. Refunds are only issued should you wish to claim a full refund AND close your account. Your postcodes will be allocated to the next waiting agent.
Refund LINK: https://flymehigh.com/refunds/
HOT TIP: Remember if you were initiating the lead traffic yourself you would be paying for all leads no matter whether they were fake or not.
The most successful agents look the month of leads. e.g. if 20 leads = $1,000 in cost, did I get a listing worth $15,000 commission? If so, you are winning. Even 40 leads would still be profitable. This is why are so strict with our refund policy. We are not in the business of filtering listing opportunities, we provide leads